Cookie Policy
Last updated: 2024-01-15
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our service.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly:
- Authentication Cookies: Keep you signed in
- Security Cookies: Protect against fraud and abuse
- Session Cookies: Maintain your session state
Functional Cookies
These cookies enhance your experience:
- Language Preferences: Remember your language choice
- Theme Settings: Remember light/dark mode preference
- UI State: Remember sidebar state and layout preferences
Analytics Cookies
These cookies help us understand how you use our service:
- Usage Analytics: Page views, feature usage, error tracking
- Performance Monitoring: Load times, response times
- User Journey: How users navigate through the application
Cookie Details
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
plandesk-session | Authentication | Session | Essential |
locale | Language preference | 1 year | Functional |
theme | Theme preference | 1 year | Functional |
_analytics | Usage tracking | 2 years | Analytics |
Managing Your Cookie Preferences
Browser Settings
You can control cookies through your browser settings:
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Preferences > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Privacy & Security > Cookies
Our Cookie Settings
You can adjust your cookie preferences in your account settings or use our cookie banner when first visiting.
Third-Party Cookies
We may use third-party services that set their own cookies:
Analytics Services
- Google Analytics: Usage and performance analytics
- Hotjar: User behavior analysis (if enabled)
Payment Processors
- Stripe: Payment processing cookies
- PayPal: Payment processing cookies
Support Services
- Intercom: Customer support chat
- Zendesk: Help desk functionality
Contact Information
For questions about our cookie policy:
- Email: privacy@plandesk.io
- Privacy Settings: Available in your account
- Data Protection Officer: dpo@plandesk.io
This cookie policy is part of our comprehensive privacy framework and complies with applicable data protection laws.